At Alive & Well, we strive to deliver your orders safely and as quickly as possible.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free shipping offers will be communicated on our website from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS with tracking details, allowing you to monitor your shipment.

Delivery

Please ensure that the shipping address and contact details provided at checkout are accurate. Alive & Well will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged, or if any item is missing, please contact us within 48 hours of delivery at shivam@aliveandwell.in with your order number and supporting photographs (if applicable). We will review your request and assist you as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Alive & Well
N-116, Block N, Panchsheel Park North, New Delhi, Delhi 110017, India

Email: shivam@aliveandwell.in

Shipping Policy