Welcome to Alive & Well ("Company", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue the use of our services.

1. Company Information

Alive & Well

Registered Address:
3 Jacaranda Marg, DLF Phase II,
Gurgaon, Haryana - 122002
India

Support Email:
shivam@aliveandwell.in

2. Information We Collect

We may collect different categories of information depending on how you interact with our website.

A. Personal Information

When you create an account, place an order, contact us, or subscribe to our newsletter, we may collect:

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Order Information
Payment Details (processed securely by Razorpay)
Account Login Credentials
Any information you voluntarily provide

B. Automatically Collected Information

When you browse our website, we may automatically collect certain technical information including:

IP Address
Browser Type
Device Information
Operating System
Date and Time of Visit
Pages Visited
Session Information

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Create and manage your account
Process and deliver orders
Verify your identity
Process secure payments
Provide customer support
Respond to your inquiries
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized activities
Comply with legal obligations
Send promotional emails and newsletters (only if you subscribe)

4. User Accounts

If you create an account with Alive & Well:

You are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate information.
You must notify us immediately if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate our Terms of Service.

5. Orders and Payments

All payments on Alive & Well are processed through Razorpay, a secure third-party payment gateway.

We do not store your:

Debit Card Number
Credit Card Number
CVV
UPI PIN
Net Banking Password

Payment information is processed directly by Razorpay under their own privacy and security standards.

6. Newsletter

If you subscribe to our newsletter, we may send:

Product launches
Promotions
Discounts
Wellness content
Company updates

You can unsubscribe at any time using the unsubscribe link included in our emails.

7. Contact Forms

When you contact us through our website, we collect the information you voluntarily provide, including:

Name
Email Address
Phone Number (if provided)
Message

This information is used solely to respond to your inquiry and provide customer support.

8. Cookies

Alive & Well uses cookies and similar technologies to:

Remember your login session
Save shopping cart information
Improve website functionality
Understand website usage
Enhance user experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

9. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

Razorpay (Payment Processing)
Shipping & Logistics Partners
Email Service Providers
Customer Support Providers
Government Authorities (when required by law)

These third parties are permitted to use your information only for providing services on our behalf.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from:

Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements

When your information is no longer required, it will be securely deleted or anonymized.

12. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your data
Withdraw consent (where applicable)
Request information regarding the processing of your personal data

To exercise these rights, contact us at:

shivam@aliveandwell.in

13. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to remove it.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their respective privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will be posted on this page with a revised "Effective Date."

Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:

Alive & Well

3 Jacaranda Marg, DLF Phase II,
Gurgaon, Haryana - 122002
India

Email: shivam@aliveandwell.in

17. Consent

By accessing or using the Alive & Well website, creating an account, placing an order, subscribing to our newsletter, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.